FAQs

How long do I have to wait for my jewellery?

Orders are dispatched within 2-3  working days, unless the item is made to order (this will be noted in the product description). For pieces that are made to order expect to wait 2-3 weeks. 

How long does shipping take? 

Items posted within the UK are sent by Royal Mail 1st Class Tracked and Signed; the order should be with you the day after you receive your shipping notification. Please remember that around Christmas it could take longer for your order to arrive. International orders are sent by 1st Class tracked post; orders should be received between 3-10 working days after you receive your shipping notification depending on your location. 

Can I cancel my order?

Once the order has been placed you can’t cancel your order. However, you can return your unworn and undamaged item within 14 days of receipt for a full refund. The cost of return shipping will not be reimbursed. Email Nikola Evfrosine Jewellery for a return shipping address. 

My order has arrived damaged, what can I do?

Please take a photo of the damage, including the packaging, and email it to Nikola Evfrosine Jewellery, with details of your order. I will give you a return shipping address and you can decide if you would like a refund or a replacement item. 

Can I make an exchange or request a refund?

Items must be returned unworn and undamaged within 14 days of receipt for a refund. Earrings cannot be refunded or returned unless they arrive damaged. Email Nikola Evfrosine Jewellery for a return shipping address.

Do you gift wrap items? 

Yes, simply request gift wrapping in your order notes. Items are wrapped in recycled and recyclable tissue paper, and twine. 

Can I add a personalised note to my order and send it to someone as a gift?

Yes, just add the information to the notes section when you place the order. I can even add a ‘do not open until date’ on the outer packaging. 

What payment methods do you accept?

All major credit cards; your payment will be processed through Stripe (a major ecommerce payment system).

Where do you make your jewellery?

All my jewellery is handmade in my Sheffield studio. 

What materials do you use? 

I use recycled sterling silver, recycled 9ct gold and Fairtrade 18ct gold. My gemstones are ethically sourced. I also use found items like sea glass.

How are you reducing your business’ environmental and social impact?

I use recycled metals, Fairtrade metals, recycled and recyclable packaging (no plastic) … I even reuse jiffy bags to post your items. I source all my gemstones from ethical sources, and use found objects like sea glass and pebbles. I source my electricity from an eco only supplier and continually aim to eliminate harmful chemicals from the making process. 

How should I care for my jewellery? 

To avoid your jewellery tarnishing, wear it! However, it’s best to avoid spraying it with hairspray, perfume, etc. or applying hand lotion or sanitiser while wearing rings (just pop them back on once your hands are dry). Silver and gold jewellery, although tough, will still get damages if you wear it do to heavy manual work or exercise (think weight lifting in rings). Different gemstones have different properties and hardness (measured on the Mohs scale); care instructions for the specific gemstones will be included in your order.

If your jewellery becomes tarnished gently clean it with a mild dish soap, warm water and a soft cloth. Polishing clothes are also a great option too.